www.linkedin.com/in/kanwarsingh7
ksinghg7@gmail.com
Cell: 480-773-9738
My background includes fifteen years of progressively
responsible CRM/IT leadership positions with multinationals, Fortune 500, 1000
companies and startups ranging from $50M to $250M, where I have managed and
directed multi-million dollar departmental budgets, projects and programs
working with highly skilled and successful dispersed and global teams.
I
bring to the table a demonstrated strategic
leadership and my relentless drive for operational excellence in global,
national and enterprise-wide operations facilitated through exploitation of
emerging technologies.
Over
my career I have developed deep domain level experience and expertise in
National & International strategies, operations and solutions where I have
built responsive Customer-Centric Organizations by successfully applying IT assets
that enhance corporate vision and goals while constantly improving
Customer/User experience and satisfaction, driving Customer Lifetime Value.
My
vision is to support continuous improvement and excellence in implementing
technology to deliver solutions that support the critical corporate business
functions while enhancing security and business continuity. I consistently
conceptualize future needs and solutions by adapting and evolving to meet
current demands and sudden shifts in priorities.
Built
into my leadership background is the ability to direct the development and
delivery of value propositions for products, services and solutions, as well as
the creation of detailed roadmaps formed in conjunction with business units and
leadership teams.
I
am able to build strategic relationships with C-level executives, work with
cross-functional leadership and business units, build partnerships with clients
and vendors in a fast paced challenging and time sensitive environments.
My Key Leadership Goals
Build
Business Model Innovation: Shape the business and its future with the
right technology
Manage
Costs: Control
the impact of IT spend on the organization
Keeping
the lights on:
Ensuring the IT, IS, IM and security needs are current, up and running
Acting
as an information broker: Lead and provide proactive insight to support
business
Generating
ideas and solutions: Enhance
business process by being an active business partner
Delivering
transformation: Prepare
and develop the organization for change.
Key
Qualifications
Global
Technical Support and Service Operations
Domain
level expert in CRM/ Contact Center Technologies and Service Design &
Architecture & Customer Development
Culture
of Continuous Improvement
Adept at utilization of key metrics and
Business Intelligence within a sophisticated service/ Technology operation
Skilled
in influencing customer experience, growth and retention through Strategic Customer
Care
Established in best practices in Strategic
Customer Care & Development, Service Lifecycle Management and Technology
for excellence in Global Technical Support and Service Operations
Lead and mentor senior staff to
accomplish short and long term strategic business goals and objectives
Foster continuous knowledge acquisition
and transfer of modern CRM practices and technologies to position the company
for the future
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